Delivery Information

MONKEE offers shipping to all cities in Indonesia and worldwide!

For Domestic Deliveries: we use “Pos Indonesia

For International Deliveries: we use “EMS Pos Indonesia

Delivery schedule, domestic and international rates can be found at “Pos Indonesia” and “EMS Pos Indonesia” website upon request. All orders will be processed once we have received the payment. The delivery schedule may vary based on delivery service and destination chosen by customer. Please note that international delivery could take between 8-15 days depending on your destination. Saturday, Sunday and public holidays are excluded. All deliveries will be carried out from Denpasar, Bali.

Delivery cost will be calculated and automatically added at the checkout page when both delivery service and destination have been selected (sometimes we offer a free shipping cost for you, so make sure to visit our website regulary and get your free shipping)

We will send the shipment tracking details of your order to your email once your order has been shipped. Kindly visit the shipping company’s website to track your order by entering your tracking/ reference number. For our registered user, we prepared a traking button on “MY ACCOUNT” page.

MONKEE is not responsible for any delays or loss of products due to incomplete, misspelled or incorrect address as well as no recipient present at the address and for any problems caused by shipping company. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer’s errors. If there are any shipping errors caused by MONKEE, we guarantee that we will give free shipping to the customers.

We are not responsible for any additional taxes and duties charged. If the customer decides to refuse the delivery, the customer will be responsible for all fees charged by the shipping company – (for both sending and returning the product to us).

For more information and any further questions, please contact us.

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